At TDogsPH, the safety, comfort, and wellbeing of every pet in our care is our top priority. Please review the policies below before booking an appointment. By booking with us, you agree to the terms outlined here.

1. Arrival & Drop-Off

Please arrive on time for your scheduled appointment. A grace period of 15 minutes is allowed for drop-off arrivals; appointments arriving later than this may be treated as a late arrival and rescheduled, or a late fee may apply, depending on availability that day.

2. Health & Vaccination Requirements

All pets must be up to date on core vaccinations (including but not limited to rabies and distemper) before their grooming appointment. We may ask to see proof of vaccination, which can be uploaded directly to your pet's profile in your customer account. Pets showing signs of illness, open wounds, parasites (fleas/ticks), or contagious skin conditions may be declined service or referred to a veterinarian first, for the safety of our staff and other pets.

3. Pet Behavior & Temperament

We do our best to make every grooming session calm and stress-free. However, for the safety of our groomers and your pet, we reserve the right to use a muzzle or grooming restraint on pets that display aggressive, anxious, or unpredictable behavior. If a pet's temperament makes grooming unsafe to complete, we may stop the session early; any completed portions will still be charged accordingly.

4. Matted Coats

Severely matted coats may require a shave-down for your pet's comfort and safety, as de-matting can cause pain, skin irritation, or injury to pets with heavy matting. We will always inform you before proceeding if this is necessary. TDogsPH is not liable for skin issues that become visible only after mats are removed, as matting can hide pre-existing skin conditions.

5. Senior Pets & Pets with Health Conditions

We welcome senior pets and pets with medical conditions, but please inform us of any health concerns, medications, or mobility issues when booking or in your pet's profile notes. Grooming procedures may be adjusted for the safety and comfort of pets with special needs.

6. Cancellations & Rescheduling

We understand plans change. We kindly ask that you cancel or reschedule at least 24 hours before your appointment whenever possible, so the time slot can be offered to another pet parent. Repeated last-minute cancellations or no-shows may affect your ability to book future appointments.

7. Photography & Social Media

We love celebrating our furry clients! Photos or videos taken during your pet's visit may occasionally be used on our website, gallery, or social media for promotional purposes. If you'd prefer your pet not be featured, please let our staff know at drop-off.

8. Pick-Up

Please pick up your pet promptly once notified that grooming is complete. Pets left significantly beyond the agreed pick-up time may be subject to an additional care fee.

Questions?

If you have any questions about these policies, please contact us before booking.